Course description

Active Directory is a key skill for any IT professional / helpdesk technician and is used almost universally in large companies that have an IT helpdesk. In this active directory course, you will learn the following:


* How to manage active directory user accounts, groups and organisational units with the active directory users & computers console

* Best practices when setting and resetting active directory account passwords

* How to use the active directory search facility to easily find what you are looking for


Also, there are a couple of shortcuts included in the course which you should find useful.


Who this course is for:

  • People who are just starting out in IT, i.e. Level 1 support on a service desk



  • To have basic knowledge of using a computer system in general (i.e. home use)


What you'll learn:

  • Creating and managing user accounts
  • The difference between different types of user profiles
  • The difference between local and domain accounts
  • How to search for users, contacts, groups and computer objects
  • Creating and managing security groups and OUs
  • How security group and organisational unit (OU) nesting works

Course curriculum

Meet your instructor!

John Courtenay
Desktop Support Engineer / Keyboard Player

IT - I've had a passion for technology from a very early age and achieved Microsoft Certified Professional status in 2004 at age 14. Over the last 5 years or so I've worked on both IT support and infrastructure support and have provided solutions to 1st line helpdesk staff on how to fix basic problems.

Music - I've been a keyboard player for around 10 years now and was part of a band from late 2008 to early 2009, which I found to be a greatly enjoyable experience and I still learn new songs when I have the time.

Take this course today!

"Active Directory Administration for Helpdesk Technicians"