Course description

In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!

Who this course is for:

  • IT professionals or those seeking a career in customer support


  • Internet and Computer

What you'll learn:

  • Students will gain the required knowledge to properly create and manage customer support tickets

Course curriculum

  • 1

    IT Help Desk Ticketing System Training!

    • Watch this first!

    • ComputerCavalry: Intro to Creating and Managing IT Tickets

    • ComputerCavalry: Creating a new Ticket

    • ComputerCavalry: Trust but Verify

    • ComputerCavalry: Details, Details, DETAILS!

    • ComputerCavalry: IT Task

    • ComputerCavalry: IT KnowledgeBase

    • ComputerCavalry: Generating Reports on Tickets

Meet your instructor!

Korey Sheppard 

ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real world IT Services. 

We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the intimidation of PC complexity and replace it with memorable simplicity. 

Whether you’re a “not so tech savvy” User or a seasoned technician at ComputerCavalry there is something here for all levels of familiarity.

Private Label Rights (PLR)

This course is available with Private Label Rights (PLR). 

When you buy a course with private label rights on Uthena, the author of the course gives you permission to download the course and sell it as your own on your website according to the terms of the PLR license included.

If you would like to know more about the license terms, please visit this page.

After purchasing, you will have access to the course on Uthena and you will receive the PLR license with a download link and a special bonus.


See a sample of the PLR license.

You have the option to buy Master Resell Rights (MRR) to this course, which allows your customers to have the right to sell the course as well.

See a sample of the MRR license.

Take this course today!

"IT Help Desk Ticketing System Training!"

  • $35.00

    Lifetime enrollment

    Buy now!
  • $147.81

    Course + Master Resell Rights

    Buy now!
  • $67.81

    Course + Private Label Rights

    Buy now!

You can buy Private Label Rights (PLR) for this course and others, click here.

You can buy Master Resell Rights (MRR) for this course and others, click here.