Uthena is completely renewed!

Sign up and sell your own courses with PLR licenses learn more

Discover our newest courses view courses

Popular right now
Lots of people have looked at this recently

Korey Sheppard | SKU: UTITH445THICOU25

IT Help Desk Ticketing System Training!

Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!

$35.00

License Type

Lifetime Access Lifetime Access + PLR License Lifetime Access + MRR License

Product variants

Choose for a PLR license and you can modify the course to your needs ánd retain 100% of revenue when you sell the course.

About Korey Sheppard

ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real world IT Services.

We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the intimidation of PC complexity and replace it with memorable simplicity.

Whether you’re a “not so tech savvy” User or a seasoned technician at ComputerCavalry there is something here for all levels of familiarity.

Curriculum

1. IT Help Desk Ticketing System Training!
- Watch this first!
- ComputerCavalry: Intro to Creating and Managing IT Tickets
- ComputerCavalry: Creating a new Ticket
- ComputerCavalry: Trust but Verify
- ComputerCavalry: Details, Details, DETAILS!
- ComputerCavalry: IT Task
- ComputerCavalry: IT KnowledgeBase
- ComputerCavalry: Generating Reports on Tickets

Payment & Security

Payment methods

Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

IT Help Desk Ticketing System Training!

In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!

Who this course is for:

IT professionals or those seeking a career in customer support

Requirements:

Internet and Computer

What you'll learn:

Students will gain the required knowledge to properly create and manage customer support tickets

Course curriculum

1. IT Help Desk Ticketing System Training!
- Watch this first!
- ComputerCavalry: Intro to Creating and Managing IT Tickets
- ComputerCavalry: Creating a new Ticket
- ComputerCavalry: Trust but Verify
- ComputerCavalry: Details, Details, DETAILS!
- ComputerCavalry: IT Task
- ComputerCavalry: IT KnowledgeBase
- ComputerCavalry: Generating Reports on Tickets

ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real world IT Services.

We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the intimidation of PC complexity and replace it with memorable simplicity.

Whether you’re a “not so tech savvy” User or a seasoned technician at ComputerCavalry there is something here for all levels of familiarity.

Korey Sheppard

Private Label Right License (PLR)

With a PLR license for the course: IT Help Desk Ticketing System Training! you can do several things. The main benefits include the option to modify the content, as well as selling the course and keeping the income for yourself.
[YES] Product may be sold separately
[YES] Product may be bundled with other products
[YES] Product can be a bonus for another product
[YES] Can be added to paid membership sites
[YES] Can add bonuses to the Product for sale
[YES] Can be sold as a physical product
[YES] Can be sold as a digital product
[YES] You may put your own name on the sales letter
[YES] You may rename the product
[YES] You may edit the sales material
[YES] You may edit the content of the product
[YES] You may use the source code/material to create new products
[YES] You may use the name(s) of the author/creator/seller of the Product
[YES] Can translate the course into other languages
[YES] Can be used to build a list
[NO] Can offer Resale Rights
[NO] Can be used for YouTube or other free video sites
[NO] Can be added to free membership sites
[NO] Can be given away for free
[NO] Can be used or sold on Uthena
[NO] Can be used or sold on Udemy, Skillshare, or other course platforms you don't own
[NO] Can offer Master Resale Rights
[NO] Can offer Private Label Rights
Master Resell Rights License (MRR)

With a MRR license for the course: IT Help Desk Ticketing System Training! you can do several things. The main benefit compared to a PLR license include the option to offer resell rights.
[YES] Product may be sold separately
[YES] Product may be bundled with other products
[YES] Product can be a bonus for another product
[YES] Can be added to paid membership sites
[YES] Can add bonuses to the Product for sale
[YES] Can be sold as a physical product
[YES] Can be sold as a digital product
[YES] You may put your own name on the sales letter
[YES] You may rename the product
[YES] You may edit the sales material
[YES] You may edit the content of the product
[YES] You may use the source code/material to create new products
[YES] You may use the name(s) of the author/creator/seller of the Product
[YES] Can translate the course into other languages
[YES] Can be used to build a list
[YES] Can offer Resale Rights
[NO] Can be used for YouTube or other free video sites
[NO] Can be added to free membership sites
[NO] Can be given away for free
[NO] Can be used or sold on Uthena
[NO] Can be used or sold on Udemy, Skillshare, or other course platforms you don't own
[NO] Can offer Master Resale Rights
[NO] Can offer Private Label Rights