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IT Help Desk Ticketing System Training!

1 hour

Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!

Get Private Label rights for this online course today and start selling it as your own!

License Type
$3500

Get a PLR License and:

✔ Whitelabel and brand as your own
✔ Modify and change to your needs
✔ Sell as your own and get 100% of earnings
✔ Make it a part of your product or offering
✔ Direct access after purchase

Preview Course

Specifications
  • Units
    8

Curriculum

1. IT Help Desk Ticketing System Training!
- Watch this first!
- ComputerCavalry: Intro to Creating and Managing IT Tickets
- ComputerCavalry: Creating a new Ticket
- ComputerCavalry: Trust but Verify
- ComputerCavalry: Details, Details, DETAILS!
- ComputerCavalry: IT Task
- ComputerCavalry: IT KnowledgeBase
- ComputerCavalry: Generating Reports on Tickets

  • Direct Access

    You will receive the download files directly after purchase

  • Make it your own

    Modify, improve and change the course to your liking.

  • 14 Day Return Right

    Not happy with the course? You can request a refund within 14 days.

Get Private Label Rights for this online course:

IT Help Desk Ticketing System Training!

Enhance your skills with our comprehensive IT Help Desk Ticketing System Training! This course is designed to equip IT professionals and aspiring customer support agents with the essential tools and techniques to create and manage effective customer support tickets. Whether you are new to the field or looking to sharpen your existing skills, this training will provide you with valuable insights that can be applied in various customer support environments.

Course Highlights

  • Learn how to create and submit high-quality support tickets.
  • Understand the importance of task management within ticketing systems.
  • Master the art of providing detailed ticket information to enhance customer satisfaction.
  • Explore best practices applicable across different customer support fields.

Who Should Enroll?

This course is ideal for:

  • IT professionals looking to improve their customer support skills.
  • Individuals aiming for a career in customer service and support.

Requirements

All you need is an internet connection and a computer to get started!

What You Will Learn

By the end of this course, you will gain the knowledge to:

  • Effectively create and manage customer support tickets.
  • Implement strategies to improve ticket resolution times.
  • Utilize ticketing tools to enhance overall customer experience.

Join us for the IT Help Desk Ticketing System Training! and take the first step towards mastering customer support ticketing processes!

About the instructor

Korey Sheppard

ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real world IT Services.

We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the intimidation of PC complexity and replace it with memorable simplicity.

Whether you’re a “not so tech savvy” User or a seasoned technician at ComputerCavalry there is something here for all levels of familiarity.

  • Private Label Right License (PLR) for the course: IT Help Desk Ticketing System Training!

    With a PLR license you can modify and change a course to your needs. Next to this, you can keep 100% of the income if you sell the course as a part of your own products. This is what you can do:

    [YES] Product may be sold separately
    [YES] Product may be bundled with other products
    [YES] Product can be a bonus for another product
    [YES] Can be added to paid membership sites
    [YES] Can add bonuses to the Product for sale
    [YES] Can be sold as a physical product
    [YES] Can be sold as a digital product
    [YES] You may put your own name on the sales letter
    [YES] You may rename the product
    [YES] You may edit the sales material
    [YES] You may edit the content of the product
    [YES] You may use the source code/material to create new products
    [YES] You may use the name(s) of the author/creator/seller of the Product
    [YES] Can translate the course into other languages
    [YES] Can be used to build a list

    [NO] Can offer Resale Rights
    [NO] Can be used for YouTube or other free video sites
    [NO] Can be added to free membership sites
    [NO] Can be given away for free
    [NO] Can be used or sold on Uthena
    [NO] Can be used or sold on Udemy, Skillshare, or other course platforms you don't own
    [NO] Can offer Master Resale Rights
    [NO] Can offer Private Label Rights

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