ComputerCavalry: Help Desk Training for IT Professionals is a 10 lecture course designed with update to date training for the customer service professional. By enrolling you will be guided and properly trained in topics such as: Troubleshooting, Active Directory, Password Management and Basic Networking.
You will learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues.
In this course we will be covering the beginning steps to the IT Industry!
Who this course is for:
- Entry Level HelpDesk
- IT Administrator
- Desktop Support
- IT Manager
- A+ Certification
- Network+ Certification
What you'll learn:
- Entry Level IT Experience
- Help Desk Skills
- Customer Support
- Team Building
Introduction to the IT Help DeskFREE PREVIEW
How to properly Trouble Shoot PC Issues
Screen Sharing with Team-viewer and Join.me
Active Directory Users and Computers demonstrated and explained
Introduction to Microsoft Outlook
Common Password Locations: Credential Manager
Common Password Locations: Google Chrome
Common Password Locations: Wifi
What is the Internet?
What is the Internet? (Part 2)
Basic Networking: ipconfig, ping, pathping
ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real world IT Services.
We use various learning aids to assist in the explanation of computer maintenance and features. Our goal is to remove the intimidation of PC complexity and replace it with memorable simplicity.
Whether you’re a “not so tech savvy” User or a seasoned technician at ComputerCavalry there is something here for all levels of familiarity.
This course is available with Private Label Rights (PLR).
When you buy a course with private label rights on Uthena, the author of the course gives you permission to download the course and sell it as your own on your website according to the terms of the PLR license included.
If you would like to know more about the license terms, please visit this page.
After purchasing, you will have access to the course on Uthena and you will receive the PLR license with a download link and a special bonus.
You have the option to buy Master Resell Rights (MRR) to this course, which allows your customers to have the right to sell the course as well.