Active Listening With Empathy: Essential Soft Skills Course

Chapter 1: Introduction to Active Listening
1. Active Listening – Welcome Video
2. Active Listening – Part 2
3. Example of Active Listening and Misunderstanding
4. Cycle of Effective Listening and Acknowledging
5. Non-Verbal Communication in Listening
6. Active Listening Exercise
7. Active Listening Exercise – Answer Key
8. Introduction to Non-Verbal Cues in Active Listening

Chapter 2: Non-Verbal Communication and Physical Presence
9. Eyes & Body Language
10. Listening to the Other Person’s Posture and Body Position
11. Listening Better by Bringing Note-Taking Supplies
12. Mirroring the Other Person and Raising Energy Level
13. Dressing for Non-Verbal Communication

Chapter 3: Context and Bias in Listening
14. Listening to Circumstances and Situational Place Choices
15. Get Rid of Biases for Better Listening and Understanding
16. Listening to the Speed with Which People Reply
17. Listening to Cues About the Level of Engagement
18. Tiring Out Aggressive Negotiation Partners
19. Lisa Feldman Barrett on Reading Non-Verbal Communication

Chapter 4: Emotions and Interpretation
20. AI and Categories of Emotions
21. Bias in Interpreting Non-Verbal Cues
22. Adding Accuracy to Your Body Language Interpretation
23. Neurodiversity and Active Listening
24. Summary of Non-Verbal Communication

Chapter 5: Empathy, Kindness, and Emotional Intelligence
25. Introduction to Empathy in Active Listening
26. Definitions of Empathy, Sympathy, and Compassion
27. Dalai Lama’s Mindset of Kindheartedness
28. More on Cognitive and Emotional Empathy
29. The Bad Side of Too Much Empathy
30. Allan Schore – Right Brain Connection
31. Attentiveness for Active Listening

Chapter 6: Feedback and Giving/Receiving Criticism
32. Introduction to Feedback – NICER Edition
33. How to Give Feedback
34. SBI Feedback Model
35. How to Take Feedback – NICER
36. How to Give Negative Feedback
37. Listening to Feedback
38. Listening to Feedback from Reviews

Chapter 7: Listening in Business and Real-World Contexts
39. Introduction to Listening in Business
40. Example of Firm Not Listening – NICER
41. Listening Mistake from When I Was 17
42. Introduction to Memory for Listening
43. Memory and Intelligence

Chapter 8: Emotional Regulation, EQ & Self-Management
44. How to Retain Information and Learn Better
45. Note-Taking Strategies – NICER
46. EQ Section Introduction for Active Listening
47. Five-Step Formula for Controlling Emotions
48. Emotions Are Strategies
49. Introduction to Self-Managing Emotions
50. Easing into EQ and Beginning to Understand Emotions
51. Introduction to Fear and Anger