Master Customer Service, Customer Support, And Customer Experience

Name: Master Customer Service, Customer Support, And Customer Experience
Brand: Alex Genadinik
Price: 49.00 USD
Availability: InStock

Transform your business with our comprehensive course on Customer Service, Customer Support, And Customer Experience.

$49⁰⁰ $399⁰⁰

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✔ 100% PLR License

✔ Downloadable Content

✔ Modify to your needs

Transform your business with our comprehensive course on Customer Service, Customer Support, And Customer Experience. This essential training is designed to equip you with the skills to create unforgettable customer interactions that lead to lasting loyalty.

In this course, you will learn how to:

Delight clients and make them feel special, turning them into loyal superfans.
Increase your revenue through repeat customers and strong referrals.
Effectively handle challenges, turning dissatisfied customers into long-term advocates.
Engage more meaningfully with clients, enhancing your overall customer experience.

Our training focuses on both Customer Service, which is reactive and addresses issues that arise, and Customer Experience, a proactive approach that builds loyalty through thoughtful interactions. By mastering these crucial components, you’ll elevate your brand and foster deeper connections with your audience.

Enjoy world-class support with our responsive instructor, who answers 99% of student inquiries within 24 hours. Additionally, participate in personalized office hours to dive deeper into your learning experience.

Ready to take the next step? Enroll today and discover proven strategies that lead to happier customers and notable business growth!

Chapter 1: Introduction & Foundational Mindset
1. Welcome to the Course
2. Customer Service Motivation and Mindset
3. How to Start Customer Service Interactions
4. Managing Time Without Overpromising or Under-Delivering
5. Customer Service Mindmap
6. How to Maintain a Customer Service Knowledge Base

Chapter 2: Complaints & Conflict Handling
7. Anatomy of a Customer Complaint Interaction
8. Seven Types of Customer Complaints
9. Why Customer Service and Care Is One of the Most Important
10. Customer Service vs. Customer Experience
11. How to Pay More Attention to Customer Support Staff
12. Dealing with Angry Clients – Introduction
13. Example of Angry Email Misunderstanding
14. Customer Support Boundaries
15. Calculating How Much Support Is Profitable
16. Minimizing Risk When Firing a Client

Chapter 3: Communication & Language Use
17. Customer Service Language Section – Introduction
18. Saying No in a Positive Way
19. Adding Positive Words to Your Interaction
20. Using Positive Language During Sales
21. Examples of Negative Words to Avoid
22. Changing Support Phrases to Sound Personal
23. Title Gym: A Case Study in Nice Language Use

Chapter 4: Customer Experience & Delight
24. When Support Doesn’t Appear Disinterested
25. Customer Experience Section – Introduction
26. Extra Touches You Can Give That Delight Clients
27. How to Think About Delighting Customers
28. Providing Support as a CEO
29. Customer Experience Triggers That Delight
30. Giving Away Access to Delight
31. Small Gestures That Delight
32. Customer Experience Challenge

Chapter 5: Listening & Active Engagement
33. Active Listening
34. Example of Active Listening and Misunderstanding
35. Example of Not Listening
36. Cycle of Effective Listening and Acknowledging
37. Listening Mistake from When I Was 17
38. Nonverbal Communication in Listening
39. Active Listening Exercise
40. Active Listening Exercise – Answer
41. Inspiring Client Interaction Section – Introduction
42. Adding Natural Engagement to Your Product

Chapter 6: Community & Support Structures
43. Facebook Group for Customer Support
44. ZOHO – Creating an Account
45. Using Zoho Knowledge Base
46. Using Internal Notes in Zoho
47. Pitfalls to Avoid When Supporting Through Automation
48. How to Invite Agents in Zoho
49. Zoho Conclusion – Using Comments and Social Tickets

Chapter 7: Empathy & Emotional Intelligence
50. Emotional Intelligence Section – Introduction
51. Definitions: Empathy, Sympathy, and Compassion
52. Dalai Lama on Kindheartedness
53. Cognitive and Emotional Empathy
54. More on Cognitive and Emotional Empathy
55. Starting to Practice Empathy in Customer Service
56. Empathy Over Email in Customer Service
57. EQ During Customer Support

Chapter 8: Emotional Management & Self-Awareness
58. Checklist of Common Emotions
59. Managing Anger
60. Listening to Feedback from Reviews
61. Hashtags for Proactive Support
62. Google Alerts
63. Introduction to Customer Development Theories
64. Steve Blank for Customer Support
65. Lean Startup by Eric Ries

Chapter 9: Feedback, Surveys & Forms
66. Customer Feedback Form Section – Introduction
67. Starting with Google Docs
68. Multi-Page Form
69. Finishing the Course Feedback Form
70. Email Asking for Feedback
71. Feedback Form Results

Chapter 10: Wrap-up & Promotional Content
72. Active Listening for Customer Support – Section Introduction
73. Customer Service Promo – ELITE Version
74. Customer Service Promo – NICER Version
75. Customer Support – Changing Phrases to Sound Personal
76. Warm Closing Message for the Course

Last Updated: February 24, 2025

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About the instructor

Alex Genadinik

This course is offered by Alex Genadinik, one of the worlds best online instructors with 10+ years of online teaching experience.

Alex Genadinik is one of the world’s top online instructors, with over a decade of teaching experience and a passion for helping students achieve real-world success. A three-time bestselling Amazon author and successful entrepreneur with 20 years in business, Alex has dedicated his career to sharing deep insights in digital marketing, SEO, productivity, and emotional intelligence. His expertise has empowered thousands of students, many of whom have gone on to build 7- and 8-figure businesses, a testament to his hands-on, results-driven teaching approach. With courses used in major universities and high schools, Alex ensures that his content is not just theoretical but grounded in practical applications that drive real impact. His dedication to education goes beyond the classroom—he personally engages with students through Q&A sessions, monthly office hours, and responsive, individualized support to guide them toward success.

Beyond his expertise in marketing and entrepreneurship, Alex is also a creator at heart, developing top-rated mobile apps with over 2 million downloads and managing a popular business and marketing YouTube channel with more than 3 million views. His ability to blend technical knowledge with real-world business strategy makes his courses uniquely valuable, whether you're an aspiring entrepreneur, an SEO enthusiast, or someone looking to boost productivity. With a background in computer science and an insatiable curiosity for psychology, motivation, and creativity, Alex continuously refines his teaching methods to provide an engaging, transformative learning experience. Whether you're just starting or looking to scale your business, investing in one of Alex's courses means gaining a mentor who is deeply committed to your growth and success.

Private Label Right License (PLR) for the course: Master Customer Service, Customer Support, And Customer Experience

With a PLR license you can modify and change a course to your needs. Next to this, you can keep 100% of the income if you sell the course as a part of your own products. This is what you can do:
[YES] Product may be sold separately
[YES] Product may be bundled with other products
[YES] Product can be a bonus for another product
[YES] Can be added to paid membership sites
[YES] Can add bonuses to the Product for sale
[YES] Can be sold as a physical product
[YES] Can be sold as a digital product
[YES] You may put your own name on the sales letter
[YES] You may rename the product
[YES] You may edit the sales material
[YES] You may edit the content of the product
[YES] You may use the source code/material to create new products
[YES] You may use the name(s) of the author/creator/seller of the Product
[YES] Can translate the course into other languages
[YES] Can be used to build a list
[NO] Can offer Resale Rights
[NO] Can be used for YouTube or other free video sites
[NO] Can be added to free membership sites
[NO] Can be given away for free
[NO] Can be used or sold on Uthena
[NO] Can be used or sold on Udemy, Skillshare, or other course platforms you don't own
[NO] Can offer Master Resale Rights
[NO] Can offer Private Label Rights

Master Customer Service, Customer Support, And Customer Experience

Alex Genadinik

Private Label Right License (PLR) for the course: Master Customer Service, Customer Support, And Customer Experience

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