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Mastering Conflict Resolution: Tools, Strategies & Practice

By Peter Alkema

Workplace disagreements can involve more than the issue people first describe.

$79.00 Buy this course

Format
Course
Lessons
101
License
PLR
Mastering Conflict Resolution: Tools, Strategies & Practice

What's in the PLR package

1 file · 3.6 GB · Included with the PLR license

  • Turn Conflict into Collaboration with Proven Frame.zip 3.6 GB

Download links unlock in your account right after purchase.

Curriculum

101 lessons

  1. Lesson: Understanding Different Types of Conflict Task, Pr
  2. Lesson: The Psychological Underpinnings of Conflict
  3. Lesson: Assessing Conflict: Identifying Triggers in Team Dynamics
  4. Lesson: Building a Culture of Open Communication
  5. Lesson: The Role of Leadership in Conflict Prevention
  6. Lesson: Introduction to Structured Negotiation Techniques
  7. Lesson: The Concept of Interest-Based Bargaining
  8. Lesson: Reframing Techniques for Conflict Management
Show 93 more
  1. Lesson: Non-Violent Communication Principles
  2. Lesson: Active Listening Skills for Resolvers
  3. Lesson: Mapping the Conflict: Tools and Techniques
  4. Lesson: Identifying Underlying Interests and Positions
  5. Lesson: Using the Thomas-Kilmann Conflict Mode Instrument
  6. Lesson: Applying the Johari Window in Conflict Resolution
  7. Lesson: The Power of SWOT Analysis in Understanding Conflict
  8. Lesson: Steps to Develop a Conflict Resolution Framework
  9. Lesson: Setting Ground Rules for Resolution Dialogue
  10. Lesson: The Art of Mediation in Conflict Resolution
  11. Lesson: Facilitation Techniques for Managing Group Conflicts
  12. Lesson: Evaluating Conflict Resolution Success
  13. Lesson: Addressing Conflicts in Cross-functional Teams
  14. Lesson: Navigating Remote Work Conflicts
  15. Lesson: Resolving Conflicts in Project Management Scenarios
  16. Lesson: Conflict Resolution in Diverse Team Environments
  17. Lesson: Case Studies: Success Stories of Turning Conflict into Collaboration
  18. Lesson: The Principles of Win-Win Negotiations
  19. Lesson: Leveraging Emotional Intelligence in Negotiation
  20. Lesson: Strategic Use of Persuasion and Influence
  21. Lesson: Navigating Power Dynamics in Negotiations
  22. Lesson: Switching Perspectives to Enhance Negotiation Outcomes
  23. Lesson: Diving Deeper into Interest-Based Bargaining
  24. Lesson: The Psychology Behind Interests and Needs
  25. Lesson: Strategic Preparation for Interest-Based Negotiations
  26. Lesson: Crafting Value-creating Solutions
  27. Lesson: Real-World Applications of Interest-Based Bargaining
  28. Lesson: Verbal vs. Non-verbal Communication in Conflicts
  29. Lesson: Adapting Your Communication Style to the Conflict
  30. Lesson: Strategies for Clear, Assertive Communication
  31. Lesson: Techniques for De-escalating Tension
  32. Lesson: Mastering the Art of Feedback in Conflict Situations
  33. Lesson: Preserving Relationships While Addressing Conflicts
  34. Lesson: Balancing Empathy with Assertiveness
  35. Lesson: The Role of Forgiveness and Letting Go
  36. Lesson: Building Trust After a Conflict
  37. Lesson: Long-term Strategies for Healthy Team Relationships
  38. Lesson: Dealing with High-Stakes Conflicts
  39. Lesson: Resolving Ethical Dilemmas through Negotiation
  40. Lesson: The Impact of Organizational Culture on Conflict
  41. Lesson: Conflict Resolution in Virtual Teams
  42. Lesson: Case Study Analysis of Complex Conflict Scenarios
  43. Lesson: Creating Safe Spaces for Role Play Exercises
  44. Lesson: Guided Scenario Simulations for Conflict Resolution
  45. Lesson: Peer Review and Feedback on Resolution Strategies
  46. Lesson: AI-driven Scenario Simulations for Practice
  47. Lesson: Reflecting on Role Play Experiences for Deep Learning
  48. Lesson: Overview of AI Tools for Conflict Analysis
  49. Lesson: Digital Platforms for Mediation and Resolution
  50. Lesson: Using Social Media for Communication in Conflicts
  51. Lesson: Privacy and Security Considerations in Online Conflicts
  52. Lesson: Case Studies: Technology-assisted Conflict Resolution
  53. Lesson: Understanding the Ethics of Conflict Resolution
  54. Lesson: Navigating Conflicts Involving Discrimination
  55. Lesson: Responsibilities of a Neutral Mediator
  56. Lesson: Ethical Dilemmas in Interest-based Bargaining
  57. Lesson: Fostering an Ethical Culture for Conflict Resolution
  58. Lesson: Exploring the Harvard Negotiation Project
  59. Lesson: The Role of Systems Thinking in Conflict Resolution
  60. Lesson: Adaptive Leadership for Conflict Situations
  61. Lesson: The Triangle of Satisfaction Model
  62. Lesson: Utilizing the Dual Concern Model for Strategy Selection
  63. Lesson: Developing a Resilient Team Culture
  64. Lesson: Teaching Teams to Anticipate and Adapt to Conflict
  65. Lesson: Recovery and Learning from Conflict Situations
  66. Lesson: Fostering a Mindset of Continuous Improvement
  67. Lesson: Case Studies featuring Resilient Teams
  68. Lesson: Strategies for Resolving Conflicts with External Stakeholders
  69. Lesson: Conflict Resolution for Customer Complaints
  70. Lesson: Addressing Inter-departmental Conflicts
  71. Lesson: Negotiation Tactics for Vendor Conflicts
  72. Lesson: Overcoming Barriers to Resolution in Union Negotiations
  73. Lesson: Setting Up Conflict Resolution Performance Metrics
  74. Lesson: Feedback Systems for Continuous Improvement
  75. Lesson: Conducting Post-conflict Reviews
  76. Lesson: Evaluating the Long-term Impact of Resolution Efforts
  77. Lesson: Leveraging Lessons Learned for Organizational Growth
  78. Lesson: Strategies for Leaders to Model Conflict Competence
  79. Lesson: Leading by Example: Case Studies of Leaders in Conflict Resolution
  80. Lesson: Coaching and Mentoring for Conflict Resolution Skills
  81. Lesson: Creating Policies that Support Constructive Conflict Management
  82. Lesson: Building a Leadership Culture that Embraces Diversity of Thought
  83. Lesson: Aligning Conflict Resolution Practices with Organizational Goals
  84. Lesson: Training and Development Programs for Scaling Skills
  85. Lesson: Leveraging Internal Communication Channels
  86. Lesson: Case Studies of Organizational Transformation through Conflict Resolution
  87. Lesson: Future Trends in Conflict Management and Resolution
  88. Lesson: Synthesizing Key Learnings on Conflict Resolution
  89. Lesson: Reflections on Personal Growth through the Course
  90. Lesson: Next Steps: Implementing Conflict Resolution Frameworks
  91. Lesson: Resources for Continued Learning in Conflict Resolution
  92. Lesson: Closing Remarks: The Path Toward Collaborative Excellence
  93. Lesson: Resources

About this course

Workplace disagreements can involve more than the issue people first describe. This course examines the causes of conflict, the interests behind different positions and approaches to resolving tensions in teams. It is intended for team leaders, HR professionals, project managers and learners interested in workplace relationships.

The material begins with the foundations of team conflict, including psychological factors and triggers that can escalate tension. Open communication and the role of leadership are considered alongside the ways people interpret and respond to a disagreement.

Understand the conflict before choosing an approach

Structured negotiation, interest-based bargaining, active listening and reframing are among the techniques discussed. The Thomas-Kilmann conflict modes and the Johari Window are introduced as frameworks for examining behavior and understanding. These topics provide different perspectives on a situation, rather than assuming one response suits every disagreement.

Cross-functional team conflicts, remote-work disagreements and project-management challenges are among the workplace contexts covered. Further themes include persuasion, influence, relationship management, team resilience and aligning conflict-resolution practices with organizational goals.

Adapt for a team-development offer

PLR allows you to rebrand, modify and resell the course. You could adapt it for an introductory workplace-conflict program or use it alongside your own facilitated discussions about team relationships. Describe any additional coaching, assessments or live practice you provide as part of your own offer.

License rights

What each license lets you do. The full text is in the License terms.

License rights
Right PLR
Selling the course
Product may be sold separately YES
Product may be bundled with other products YES
Product can be a bonus for another product YES
Can be sold as a physical product YES
Can be sold as a digital product YES
Passing on rights
Can offer Resale Rights NO
Can offer Master Resale Rights NO
Can offer Private Label Rights NO
Show all 23 rights Show fewer rights
License rights, continued
Right PLR
Memberships, bonuses and lists
Can be added to paid membership sites YES
Can add bonuses to the Product for sale YES
Can be used to build a list YES
Rebranding and editing
You may put your own name on the sales letter YES
You may rename the product YES
You may edit the sales material YES
You may edit the content of the product YES
You may use the source code/material to create new products YES
You may use the name(s) of the author/creator/seller of the Product YES
Can translate the course into other languages YES
Not allowed with any license
Can be used for YouTube or other free video sites NO
Can be added to free membership sites NO
Can be given away for free NO
Can be used or sold on Uthena NO
Can be used or sold on Soofos, Udemy, Skillshare or other course marketplaces you don't own NO

Questions

What do I receive with a PLR or MRR license?

Downloadable package available: the complete course comes as files you download. The lessons are listed below; their online videos are still being added. PLR and MRR include a license key. Sales copy, editable formats and extras depend on the supplied package; check the listed contents.

What does lifetime access mean?

You can follow the course online for as long as it is available on Uthena. Downloadable files are guaranteed for 12 months from your purchase, so download them and keep your own copy.

Can I cancel my order?

Yes, within 7 days of your purchase: request a refund from your Uthena account. After 7 days an order can no longer be cancelled.

What if I want to speak to someone?

Email info@uthena.com, or support@uthena.com about an order, or use the contact form. We reply within two business days.

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