This policy explains when you can get a refund for a purchase on Uthena, how to request one and what happens to your access and licenses afterwards.
7-day refund policy
We offer a 7-day refund policy, starting from the date of your purchase, for all video courses, PLR video courses, and MRR video courses on Uthena.
- All refund requests must be submitted directly through your Uthena account: go to My account → Orders, open the order and choose Request a refund. This opens our contact form with your order already filled in. The link is shown for 7 days after your purchase.
- Refund requests made by email or other channels will not be accepted.
- If something is wrong with a course or a download, tell us in the same form: often we can fix it without a refund.
When your refund is issued:
- You will be unenrolled from the course(s), bundle(s), and bonuses you received.
- Any PLR/MRR license(s) will be revoked, and the license key(s) stop working.
- You are required to delete all downloaded files and any copy of the PLR/MRR license issued.
Refund window
Because all of our products are digital, we do not accept refunds for purchases made more than 7 days ago. Sale items and bundles can be refunded within those 7 days like any other purchase.
European Union 14-day cooling-off period
If you are located in the European Union, you have the legal right to cancel your digital purchase within 14 days for any reason. However, by downloading or accessing digital content, you acknowledge and agree that your right of withdrawal is waived once the digital service has begun. At checkout you confirm that you want access straight away and that you understand this. The 7-day refund policy above still applies.
Unpaid bank-transfer orders
If you chose to pay by bank transfer and have not paid yet, nothing has been delivered and nothing needs to be refunded. You can ask us to cancel the order through the contact form; an order that remains unpaid for 14 days is cancelled automatically.
Refund processing
- Once your refund is approved, it will be processed back to your original payment method within 10 business days.
- Please note it may take additional time for your bank or credit card provider to post the refund.
- If more than 15 business days have passed since your refund approval, please contact us through your account or the contact form.
See also our Terms and conditions and License terms.