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Mastering Workplace Conflict: Styles, Solutions & Leadership Skills

By Peter Alkema

Workplace conflict can begin with tasks, roles, resources or values.

$79.00 Buy this course

Format
Course
Lessons
101
License
PLR
Mastering Workplace Conflict: Styles, Solutions & Leadership Skills

What's in the PLR package

1 file · 3.2 GB · Included with the PLR license

  • Managing Conflict Constructively at Work_ Understa_b4eb5552-c206-4b79-9332-69857967289d.zip 3.2 GB

Download links unlock in your account right after purchase.

Curriculum

101 lessons

  1. Lesson: Understanding the Nature of Workplace Conflict
  2. Lesson: Why Conflict is an Everyday Occurrence at Work
  3. Lesson: Common Myths and Misconceptions about Workplace Disagreements
  4. Lesson: Normalizing Conflict as a Vehicle for Progress and Growth
  5. Lesson: Overview of the Constructive Conflict Management Approach
  6. Lesson: Task-Based Conflict versus Relationship-Based Conflict Explained
  7. Lesson: Role Conflicts and Ambiguity in Team and Individual Contexts
  8. Lesson: Resource Scarcity as a Trigger for Team and Departmental Conflict
Show 93 more
  1. Lesson: Values, Beliefs, and Cultural Differences Causing Disagreements
  2. Lesson: Organizational Structure and Systemic Sources of Workplace Conflict
  3. Lesson: Recognizing Early and Subtle Signs of Growing Workplace Tension
  4. Lesson: Common Escalation Triggers and Patterns in the Office
  5. Lesson: Stages of Escalation: From Mild Misunderstanding to Open Discord
  6. Lesson: Case Study: A Project Team�s Experience with Escalating Conflict
  7. Lesson: Mapping the Pathways that Lead to Unmanaged Disputes
  8. Lesson: Overview of Major Conflict Management Styles in the Workplace
  9. Lesson: The Avoiding Style: Strengths, Weaknesses, and Outcomes in Teams
  10. Lesson: The Accommodating Style and Its Impact on Team Collaboration
  11. Lesson: The Competing Style: Assertiveness, Authority, and Possible Results
  12. Lesson: The Collaborating Style: Seeking Win-Win Solutions in the Workplace
  13. Lesson: Using Visual Models to Chart the Course of Workplace Disagreements
  14. Lesson: Applying the Thomas-Kilmann Style Model to Real-World Office Scenarios
  15. Lesson: Conflict Timeline Diagrams and Their Use in Breaking Down Incidents
  16. Lesson: Decision Trees for Choosing Constructive Conflict Management Options
  17. Lesson: Visualizing Emotional Triggers and Responses During Conflict Escalation
  18. Lesson: Active Listening Techniques for Understanding Multiple Points of View
  19. Lesson: Nonverbal Communication and Its Influence on Workplace Disputes
  20. Lesson: The Role of Appreciative Inquiry and Open-Ended Questioning
  21. Lesson: Checking for Understanding: Paraphrasing and Summarizing Techniques
  22. Lesson: Building Trust through Transparent and Respectful Communication
  23. Lesson: Key Principles: Respect, Curiosity, and Solution-Oriented Thinking
  24. Lesson: Collaborative Problem Solving: Engaging Stakeholders in the Process
  25. Lesson: Establishing Ground Rules and Safe Spaces for Difficult Conversations
  26. Lesson: Facilitation Techniques to Keep Conflict Resolution on Track
  27. Lesson: Consensus Building and Negotiation Skills for Lasting Agreements
  28. Lesson: Recognizing Emotional Triggers and De-Escalation Techniques
  29. Lesson: Understanding the Link between Emotions and Conflict Behavior
  30. Lesson: Emotional Intelligence: Self-Awareness and Self-Regulation in Disputes
  31. Lesson: Strategies for Managing Strong Emotions in Heated Situations
  32. Lesson: Empathy and Perspective-Taking for Constructive Leadership
  33. Lesson: How Power and Authority Influence Workplace Conflicts
  34. Lesson: Navigating Conflict with Supervisors and Those in Leadership Roles
  35. Lesson: Influence of Informal Power Structures and Office Politics
  36. Lesson: Empowering Team Members to Voice Concerns Effectively
  37. Lesson: Balancing Fairness and Assertiveness in Uneven Power Relationships
  38. Lesson: Understanding Cultural Norms and Their Influence on Conflict Expression
  39. Lesson: Common Sources of Misunderstanding Across Cultural Backgrounds
  40. Lesson: Bridging Communication Gaps in Globally Distributed Teams
  41. Lesson: Case Study: Multi-National Team Faces Cultural Conflict
  42. Lesson: Building Cultural Competence for Inclusive Conflict Resolution
  43. Lesson: Unique Challenges of Conflict in Virtual Workplaces
  44. Lesson: Strategies for Preventing Misunderstandings Online
  45. Lesson: Facilitating Difficult Conversations through Digital Communication Tools
  46. Lesson: Maintaining Connection and Trust Remotely During Disputes
  47. Lesson: Case Study: Resolving a Virtual Team Conflict
  48. Lesson: Identifying Patterns of Recurring Conflict and Their Causes
  49. Lesson: Long-Term Impacts of Unresolved Workplace Disagreements
  50. Lesson: Approaches for Breaking Cycles of Negative Interaction
  51. Lesson: Role of Human Resource Professionals in Chronic Conflict Cases
  52. Lesson: Case Study: Longstanding Departmental Rivalries Addressed
  53. Lesson: Role of the Neutral Facilitator in Dispute Resolution Meetings
  54. Lesson: Setting the Stage: Preparing for Mediation Sessions
  55. Lesson: Facilitation Skills That Foster Listening and Shared Understanding
  56. Lesson: Challenges and Ethics for Third-Parties in Organizational Conflicts
  57. Lesson: Case Study: Human Resources Mediation Yielding Constructive Outcomes
  58. Lesson: Pressure-Cooker Situations: Common Examples in Fast-Paced Workplaces
  59. Lesson: Prioritizing Safety and Immediate De-Escalation in Crisis Moments
  60. Lesson: Pressure versus Process: Balancing Speed and Thoughtful Deliberation
  61. Lesson: Communicating Bad News and Handling Immediate Pushback
  62. Lesson: Case Study: Conflict Resolution Before a Critical Project Deadline
  63. Lesson: Why Follow-Up is Necessary After Conflict Has Been Addressed
  64. Lesson: Tools for Tracking Agreements and Ongoing Issues
  65. Lesson: Rebuilding Relationships after Tense or Emotional Disputes
  66. Lesson: Institutionalizing Constructive Conflict Practices for the Team
  67. Lesson: Measuring Success through Feedback and Organizational Climate Surveys
  68. Lesson: Creating a Proactive Organizational Approach to Workplace Disputes
  69. Lesson: Promoting Psychological Safety for Open Expression of Concerns
  70. Lesson: Developing Conflict Resolution Competencies Across Leadership Levels
  71. Lesson: Case Study: Organizational Change Following New Conflict Management Policy
  72. Lesson: Building Recognition and Appreciation for Constructive Dissent
  73. Lesson: Analysis of a Conflict Spiraling into Dysfunction and Lost Productivity
  74. Lesson: Detailed Example: Conflict Managed Constructively Yielding Growth
  75. Lesson: Learning from Contrasting Conflict Management Approaches in Organizations
  76. Lesson: Case Study: Impact of Unresolved Conflict on Employee Engagement
  77. Lesson: Strategies Recovered from Failures: Transforming Approach for Next Time
  78. Lesson: Key Elements of an Effective Workplace Conflict Management Policy
  79. Lesson: How Clear Organizational Structure Supports Constructive Responses
  80. Lesson: Establishing Remediation Pathways for Complex Disputes
  81. Lesson: Training Initiatives and Their Impact on Conflict Culture
  82. Lesson: Best Practices from Leading Organizations with Low Conflict Escalation Rates
  83. Lesson: Identifying the Difference between Conflict and Workplace Bullying
  84. Lesson: Legal Considerations and Obligations for Harassment Complaints
  85. Lesson: Reporting Procedures and Protection Mechanisms for Victims
  86. Lesson: Organizational Responsibilities in Preventing Hostile Work Climate
  87. Lesson: Case Study: Addressing Bullying in a Mixed-Role Team
  88. Lesson: Summary of Key Lessons and Takeaways from the Course
  89. Lesson: Personal Action Planning for Ongoing Conflict Management Skills
  90. Lesson: Empowering Teams to See Conflict as an Opportunity for Innovation
  91. Lesson: Motivating Others to Model Constructive Conflict Response Patterns
  92. Lesson: Moving Forward: Continuing Education and Resources for Leaders
  93. Lesson: Resources

About this course

Workplace conflict can begin with tasks, roles, resources or values. This course examines those causes and the ways a disagreement may escalate, giving learners several perspectives for understanding a difficult interaction.

Triggers and warning signs provide the starting point. Thomas-Kilmann conflict styles introduce different responses, while listening, inquiry and emotional intelligence connect the frameworks with conversation.

Consider the context as well as the disagreement

Power, cultural differences and virtual teams are discussed alongside mediation and follow-up. The distinction between ordinary conflict and bullying broadens the material to situations that may require a different organizational response.

The course is relevant to professionals and team leaders reviewing how disagreements develop and are addressed. Review any policy or legal references for the workplace and jurisdiction involved.

Adapt for workplace conflict education

A PLR license lets you modify, rebrand and resell the training. You could tailor it for employee communication or place it within a management-learning offer. Your own policies and scenarios can help connect the approaches with the responsibilities your audience holds.

License rights

What each license lets you do. The full text is in the License terms.

License rights
Right PLR
Selling the course
Product may be sold separately YES
Product may be bundled with other products YES
Product can be a bonus for another product YES
Can be sold as a physical product YES
Can be sold as a digital product YES
Passing on rights
Can offer Resale Rights NO
Can offer Master Resale Rights NO
Can offer Private Label Rights NO
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License rights, continued
Right PLR
Memberships, bonuses and lists
Can be added to paid membership sites YES
Can add bonuses to the Product for sale YES
Can be used to build a list YES
Rebranding and editing
You may put your own name on the sales letter YES
You may rename the product YES
You may edit the sales material YES
You may edit the content of the product YES
You may use the source code/material to create new products YES
You may use the name(s) of the author/creator/seller of the Product YES
Can translate the course into other languages YES
Not allowed with any license
Can be used for YouTube or other free video sites NO
Can be added to free membership sites NO
Can be given away for free NO
Can be used or sold on Uthena NO
Can be used or sold on Soofos, Udemy, Skillshare or other course marketplaces you don't own NO

Questions

What do I receive with a PLR or MRR license?

Downloadable package available: the complete course comes as files you download. The lessons are listed below; their online videos are still being added. PLR and MRR include a license key. Sales copy, editable formats and extras depend on the supplied package; check the listed contents.

What does lifetime access mean?

You can follow the course online for as long as it is available on Uthena. Downloadable files are guaranteed for 12 months from your purchase, so download them and keep your own copy.

Can I cancel my order?

Yes, within 7 days of your purchase: request a refund from your Uthena account. After 7 days an order can no longer be cancelled.

What if I want to speak to someone?

Email info@uthena.com, or support@uthena.com about an order, or use the contact form. We reply within two business days.

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